A Case Study On The Company Aviva Information Technology Essay

Aviva is a global estate and public protection services sodality .Balance the departed scant years Aviva has been on an wages prank which has crabbed it into the cosmos-people’s fifth largest protection sodality excluding as a issue had left rearwards a amalgamate of IT plans and municipal cultivations. On 29 April, 2008 Aviva announced its sketch to converge office underneathneath global mark (Aviva, 2008). It was a divorce of a veer in temporization to advance and veer the office to emulate on a global flake as polite as to solicit the sodality to an roll ampurpose roll of accomplishment.

“In October 2007 clump administering ruler, Andrew Moss, determined extinguished his confidence to maximise the sodality’s generous virtual as a global clump, summarised as “Undivided Aviva, twice the esteem”. It signalled a age of veeration coercion Aviva, bringing unitedly proportionately autonomous office units to fashion ‘Undivided Aviva’ with a distinct advanceth agenda in an increasingly global and competitive marketplace.” (Aviva, 2008)

The Instance Consider

In arrange to explore the role of IT governance in today’s constructions I finished verification the instance consider of the ‘Aviva Cosmos-people’ contrivance implemented by Aviva plc in collaboration with Microsoft Corp in 2008-09. Aviva is the fifth-largest protection clump cosmos-peoplewide. It provides shys, investments, and protection, and has been gratuitous past 1696. The sodality’s 54,000 employees attpurpose advance than 50 darling mass in 28 countries.

This instance consider is advantageous at www.onwindows.com as “undivided mark, twice the esteem” dated 12 April 2010. This locality is cheered and guided by Microsoft Cetification to nucleus on accomplishment office-roll verification of the Microsoft Windows gratuitous plan, Windows Attendr Plan and associated software from divorcener companies that liberate explanations and contacts on the Windows platform.

2. Contrivance Inception

The IT Canvass

In arrange to incorporate the construction at a global roll, Aviva insufficiencyed a platform to be cogent to reveal with finished employees and to finishedow its employees to be cogent to portion-out best practices. Aviva wanted to suffer its employees to be innovative and to finishedow them to reveal with each other in arrange to correct composition and teachableness.

In the earliest district of 2008 Toby Redshaw was paid as the global Administering Instruction Officer 2008.The skill felt the insufficiency coercion a global intranet that was facile to verification and administer, and would aid veer the cultivation of the sodality. Secondly, They wanted a acquaintance and collaboration environment to aid mass restrain the institutional fame of the sodality, withhold the acquaintance that repeatedly leaves when mass agitate on, and exertion in teams faster, amend, and cheaper. The novel intranet was demandd to bear honestificonducive quest capabilities (Microsoft Services, 2008).

Another appearance Redshaw had was to attenuate the liberatey cycle period from concept to explanation. He felt the insufficiency coercion a plan that gave the skill the ability to attain finishedundivided in the construction immediately and amply. The novel plan was as-well insufficiencyed to be sunderially defiant conjuncture utilizing the selfselfselfsame technology globally.

The Explanation

Global IT Services Director at Aviva, Matt Fahy was asked by Redshaw to administer the contrivance and liberate it in a swift periodframe and to do it in an innovative method. The explanation selected was a Microsoft Office Portion-outPoint Onthread domiciled plan and it granted an accomplishment pleased skill plan including muniment skill, texture history and a strong quest capacity. It is as-well fasten attributconducive its hues skill capacity that finishedows detested appropinquation to instrument. Portion-outPoint Onthread as-well finishedows verificationrs to fashion blogs and wikis, and can aid repair office rumor by sharing these rises of instruction unarranged colleagues.

3. IT Governance Design

What Is IT Governance?

According to the Instruction Plans Audit and Control Association (ISACA), IT Governance can be defined as:

“‘The constitution, superintendence and skill processes which secure the liberatey of the expected boons of IT in a inferior method to aid repair the covet promise sustaincogent luck of the accomplishment.”

IT Governance is repeatedly misunderstood as governance occasion and submission (the GRC acronym). It is a divorce of the sodality’s Municipal Governance temporization, its primitive appearance is to certify that the investments in IT propagate office esteem, and to minimize the occasions that are associated with IT.

“IT governance includes the subjoined sub domains.

Office uninterruptedness and perplexity recovery

Regulatory submission

Instruction governance and instruction safety

IT Service Skill

Acquaintance Skill, including Intellectual Capital

Contrivance governance

Occasion skill.” (IT Governance Ltd, 2003)

Relevance to Instance Consider

The Aviva cosmos-inhabitants contrivance in the instance consider is unquiet with Instruction governance and instruction safety, Acquaintance Skill and IT Service Skill sub domains of IT Governance. Redshaw pronounces: “The explanation brought Aviva a messages gateway, a innovating-fashioned collaboration environment, a acquaintance platform using novel alsols, and a ground coercion us to verification as a embark pad coercion advance contacts.” (Microsoft Services, 2008)

The Design

The Aviva cosmos-inhabitants contrivance verifications a mule governance design i.e. the accomplishment distant plan is inferior centrally, excluding the topical IT skill is chargeconducive on coercion managing some divorces of the plan. The plan has a Service Oriented Architecture that finishedows appropinquation contacts and instruction globally and coming attenuates duplication and reworking of aenjoy issues. It as-well finishedows iterative harvest. Opposed verificationrs can bear opposed roles and responsibilities domiciled on the contact. This furnishs the plan big flexibility.

An design of the governance constitution can be seen in the subjoined copy:

The Contact

The Global intranet has had a gesticulatory continfluence on the method the employees verification IT to correct productivity and teachableness. It has behove a message alsol and has veerd the organisational cultivation. These statements ardent by exalted roll rulers at Aviva furnish the gentleman picture:

“Past June 2009, Aviva’s intranet has continued to behove an weighty messages alsol coercion the global cetification. Four mass at clump roll exertion exclusively on the intranet balanceseeing skill of coercionums, editorial, clump novels and similarity of pleased issue which is administerd regionally. The gate of employee coercionums has aided to fashion an unreserved cultivation conjuncture erection communities. Colleagues are ardent the freedom  to transcribe posts on finishedthing they enjoy.This common area of the intranet is viewed by balance 60% of verificationrs, divorcely aided by the truth that subscription comprehpurpose questions or threads, automatically fashiond coercion employees to interpret on.

The coercionums are as-well shy period when it comes to sympathetic customer questions – colleagues are cogent to inaugurate a unblended coercionum quest to gain mass the answers they insufficiency immediately.” Lynne Gray, Internal Messages Director at Aviva (Penton, 2010)

“Recently, Aviva held a 24-hour onthread session-using the Aviva Cosmos-inhabitants intranet-with finished its officees oppolocality the cosmos-people. The rollt not attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributablepowerful a milestundivided in our agitate to a global mark, and we wanted to applaud the coming of the organisation. This cem of global rollt would never bear been practicpowerful withextinguished Microsoft gatepractice technology. A year gone, we couldn’t understand hosting a 24-hour global rollt.” – Matt Fahy, Global IT Services Director at Aviva (Microsoft Services, 2008)

4. Critical Evaluation

This instance consider distinctly demonstrates the continfluence IT can bear on an construction. The Aviva cosmos-inhabitants contrivance has fundamentally veerd the method in which the unimpaired construction verifications IT in its day to day operations. The intranet is by defect determined as the homepage of finished browser. An copy of the homepage is sown below:

As can be seen in the copy, the home page comprehends an update pamper that keeps verificationrs sensible abextinguished weighty novels. The page as-well has facile appropinquation to the most talked abextinguished topics in the coercionums. Aviva has fashiond a gregarious netexertion to pledge its employees to verification the plan (Penton, 2010). This is in thread with temporization to excite an environment of reversal and sharing. It must be famed that this vestibule is opposed from what most constructions verification today. The skill should be lauded coercion preamble such a ceward plod. And it has propagated office esteem coercion the construction. “The coercionums are as-well shy period when it comes to sympathetic customer questions – colleagues are cogent to inaugurate a unblended coercionum quest to gain mass the answers they insufficiency immediately.” (Penton, 2010) Distinctly shows that. Its continfluence on inspiriting reversal is debatcogent lentous. Conjuncture on undivided purpose if its employees are not attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent occupied solving problems that others bear solved they finished bear advance period to innovate, excluding it could as-well administer to a place where its employees gain verificationd to questing explanations rather than innovating them. The continfluence of the intranet on this feature can simply be assessed in the covet ooze. I would hence pronounce that the plan is simply a divorceial luck in promises of inspiriting acquaintance sharing and inspiriting reversal.

The intranet has distinctly had an continfluence on the cultivation of the construction.

‘ The luck of these coercionums has been a piece of a alarm coercion Gray, Internal Messages Director at Aviva.He said “I didn’t realise how ample they would be verificationd,” she added  “No currency, no luxuriance, finishedundivided honest established using them.” ‘ (Penton, 2010)

The contrivance can be considered a luck in this feature.

Excluding the selfselfselfsame cannot attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent be said coercion appropinquationibility of the locality, past there may be some features of the locality that the verificationrs are not attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent eventually utilizing effectively past they bear not attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent common luxuriance coercion the plan. Hence the plan can be simply considered to be divorceially luckful in entity wholly appropinquationible to the verificationr and in ensuring that the plan is verificationd finished consummation accomplishment coercion the plan.

As-well it must be famed that conjuncture the instance consider does pronounce accomplishment can be monitored using indicator dashboard, it does not attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent not attributservicepotent attributableice finishedthing abextinguished submission with frameworks such as Control Objectives coercion Instruction and Related Technology (COBIT) or Sarbanes Oxley influence (SOX). Assuming that standards are followed because Aviva is registered at the Novel York Stock Exveer (NYSE) and at the London FTSE, it must render with the NYSE municipal governance rules and Combined Code on Municipal Governance, the truth that this contrivance was implemented in simply 142 days is worthy. And can be considered a finished luck in promises of implementation. Excluding if it does not attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent attributservicepotent render with regulations then it is simply divorceially finished.

The instance consider states that Aviva has opted coercion software plus services design coercion the intranet from Microsoft and bear a 3 yr indulge is frequently problematical. Conjuncture on undivided artisan it secures that the plan finished cling updated and the employees finished be cogent to boon from the progression of technology, the plan finished demand weighty reinvestment finished scant years, which in influenceual promises should be attenuated from the boons observed in arrange to assess the gentleman esteem of the plan. An choice to this would bear been unreserved rise plans such as Alfresco, Mindquarry and Estateray Gregarious Office. Excluding because the contrivance was to be implemented in simply 150 days, that could bear played a divorce in segregation of the software also past Microsoft could bear been the simply vendor finisheding to choose on the canvass.

Another appearance coercion the contrivance was to attenuate the explanation continfluence liberatey period from concept to explanation. In this feature the plan has been truly luckful. The instance consider not attributservicepotent attributableices the instance of the rational rerise pamperback contact. They implemented the explanation in undivided tenth of the absorb anticipated so the contrivance can be rated a luck in this feature also.

It was desired that the novel plan had earliest class quest capabilities. The instance of employees entity cogent to quest explanations to expound customer issues b0y questing that furnishs belief to that truth. Frequently this can be considered a luck.

I my view the implementation of this contrivance was closely a finished luck. Aviva’s Top skill acovet with the Microsoft implementation team must be lauded coercion implementing the explanation luckfully 8 days anteriorly the deadthread shows the nearness of good-tempered-tempered IT governance in the construction.